We are 3DMEDiTech Pty Ltd (ACN 613 519 323) (“us”, “we”, “our”). We use state-of- the-art 3D manufacturing technology, advanced computer modelling and materials to manufacture fully customised medical devices.
In order to do this, we collect and use patients’ personal information that is provided to us by healthcare providers. We also collect personal information from a range of other people and organisations.
We take our privacy obligations seriously and are committed to handling personal information in accordance with all relevant laws including the Australian Privacy Act and applicable State and Territory health records laws.
We collect personal information from a range of people and organisations including the people that we provide services to such as health service providers and their patients (including parents/guardians in the case of children), our service providers and suppliers, the general public such as visitors to our website and our other business and research partners.
The kinds of personal information that we may collect and hold about you include:
If you do not provide or authorise the provision of the personal information we request, then we may not be able to provide you with our products or services, engage with you or respond to your queries or requests.
We collect personal information in the following ways:
We collect and use personal information for the following purposes:
We may from time to time use your personal information in order to send you marketing materials about products or services that we think may be of interest to you. You can opt-out of receiving these marketing communications from us by contacting us at firstname.lastname@example.org
We may also use and disclose your information in accordance with your requests or instructions.
We may share personal information about you with:
In some cases, the people to whom we disclose your personal information may be located overseas. The countries in which these people are likely to be located include: United States of America, Denmark, Israel, Canada, France, Germany and Belgium
On occasion, we may also disclose your personal information to overseas organisations where you instruct us or expressly consent to us doing so. In such cases, we may not take the above steps in relation to the management of your information and we will inform you about this at the time.
We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. We may also keep hard copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time in order to address new and emerging security threats that we become aware of.
We will only keep your personal information for as long we need it for the purposes described in this policy and will destroy or de-identify it when it is no longer required.
If you would like to access any of the personal information that we hold about you or if you would like to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact our privacy compliance team using the contact details below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administrative fee for providing you with access to the information you have asked for, but we will inform you of this prior to proceeding. In addition, there may be cases in which we are unable to provide information in response to your request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know the reasons why we cannot comply with your request.
We aim to always meet the highest standards in order to safeguard your privacy. However, if you are concerned about the way in which we are managing your personal information and think we may have breached the Australian Privacy Principles or any other relevant legal obligation, please contact our privacy compliance team using the contact details set out below. We will make a record of your complaint and will refer it to our internal complaint resolution department for further investigation. We will deal with the matter as soon as we can, and will keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner.
We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.
If you require any further information from us on privacy matters, please contact our privacy compliance team at email@example.com